Service Desk

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Service Desk

A PostgreSQL-backed service request app for staff, built in Next.js App Router and React 19, using pg and SQL migrations. Staff sign in, manage requests with assign/track workflows, comments, filtering, with session cookies and secure credential management.

3 steps0 done13 agent hours

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How it's built

Next.jsTypeScriptPostgreSQL

Set up for you

PostgreSQLStores the app's data

Started automatically on the build machine with private passwords. Nothing for you to configure.

You'll provide later

Nothing. The app works with what Amage sets up.

Risks and how the plan handles them

Race conditions in assignment / updates; handle with transactional SQL statements.
Password or session handling bugs; mitigate with library best practices, test coverage.
Data model or migration drift; control with incremental, numbered SQL migrations.

Steps

Foundation & Workflow → Collaboration → Usability & Quality

Authenticated create/list request flow with PostgreSQL persistenceAAtlasFoundation & WorkflowPlanned
Request assignment, status update, comments and audit historyFForgeCollaborationPlanned
Filters/search, responsive polish, accessibility, and testsSSentinelUsability & QualityPlanned

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Service Desk

Service Desk

How it's built

Set up for you

You'll provide later

Risks and how the plan handles them

Steps

Sign in to Amage.

Service Desk

Service Desk

How it's built

Set up for you

You'll provide later

Risks and how the plan handles them

Steps